FAQs

Frequently Asked Questions


Keep in mind you must use mugs that have a special coating for sublimation printing. These mugs are specially coated in a factory. You cannot coat them yourself.
Transform your home or office with Photo USA's modern sublimation glass frames and mugs etc. The glass products are made of tempered glass. They are contemporary designs for your table-top photo displays. The elegant frames are perfect gifts as memory carriers, which are also great for room decoration.
To better serve our customers, Photo USA offers high quality custom decorating for all of our products. Our low cost high quality print services are guaranteed. We print and produce the product for you and drop ship it directly to your client saving you money, time, and stress. Special pricing is available for ASI and SAGE members. Rush services and express shipping available for an additional fee.
Simply call us at 86-10-5870-2200 to purchase our products. We will help you create an account with Photo USA and work closely with you to grow your business. All of your information will be saved for future orders to make ordering with Photo USA as efficient and effortless as possible. If you already have an account with us, you can place your order directly with your account manager. You can also purchase products through our website
First, choose an image that has been created digitally either by scanning a photograph or downloading a picture taken with your digital camera or an image created in a piece of imaging software like Adobe Photoshop or CorelDRAW. Then, print the image onto the transfer paper with a printer like Epson printer using special inks called sublimation inks. Once the image is on the paper, wrap the paper around the mug and secure it in sublimation heat tape; then put the combo into a mug press. Finally, heat the mug until the image has been transferred onto the mug according to the corresponding heating instructions on the mug.
ORCA Coatings features superior quality than other sublimation coatings on the market. Our ORCA coated mugs can withstand 3000 cycles in a standard domestic dishwasher, and the imprinted images would have minimal image degradation.
You can contact us by leaving us a message via the Chat Box at the bottom right of our website page, or you can also go to Contact Us page to submit your inquiry to us through the inquiry form. We will get back to you as soon as possible.
The ORCA coated mugs are a type of sublimation mugs that are coated with well-known ORCA Coatings® developed by Photo USA. The coated mugs are also called the thermal transfer mugs and specially made for thermal transfer. Photo USA’s proprietary ORCA Coatings®  has surpassed all others in terms of quality, consistency and durability, and ensures exceptionally vibrant colors and high resolutions on the sublimation mugs. The mugs coated with our ORCA Coatings® are dishwasher-safe, microwave-safe, and incredibly long-lasting.
Photo USA’s proprietary ORCA Coatings® ensures exceptionally vibrant colors and high resolutions on a wide range of sublimation products, ranging from ceramic mugs to full-wrap polymer phone cases. Our ORCA Coatings® was developed with a devotion to the highest standard of product quality. Using our 30 years of industry-leading experience, we engineered a coating that has surpassed all others in terms of quality, consistency, and durability. Products coated with our ORCA Coatings® are dishwasher-safe,microwave-safe, and incredibly long-lasting. This means that the colors of your image will not fade from the product even after multiple cycles through a dishwasher! All of our coatings are also approved by the FDA and compliant with Proposition 65. With our ORCA coated products, we are confident that we have the best quality product in the industry at the best price. With PhotoUSA and our ORCA Coatings®, you will receive exactly what you deserve: the best.
Dye Sublimation Transfer is a process where you use an image that has been created digitally either by scanning a photograph or downloading a picture taken with your digital camera or an image created in a piece of imaging software like Adobe Photoshop or CorelDRAW and then printing this image with an Epson printer using special inks called sublimation inks onto paper. Once the image is on the paper you place it under a heat transfer press on top of your substrate and heat the paper until the inks turn to a gas and transfer the image onto the item you are making.
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