46595 Landing Pkwy, Fremont, CA 94538

We’re open Monday – Friday, 9 a.m. – 6:00 p.m. EST

A-2716,Spaces International Center,No.8 Dongdaqiao Road,Chaoyang District, Beijing

We’re open Monday – Friday, 9 a.m. – 6:00 p.m. CST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Are Orca coatings mugs lead free?

Yes, all of our tableware are Lead-free and low Cadmium, SGS, FDA & CA Prop 65 approved.

Are Orca mugs dishwasher safe?

3500 Cycle Dishwasher Proof

Products coated with our ORCA Coatings® are dishwasher-safe, microwave-safe, and incredibly long-lasting. This means that the colors of your image will not fade from the product even after multiple cycles through a dishwasher! All of our coatings are also approved by the FDA and compliant with Proposition 65.

Are sublimation mugs microwave safe?

Sublimation mugs coated with our ORCA Coatings® are microwave safe, except those with metal material, like plated mugs and the glitter mugs with slightly metallic surface.

Can I request samples before placing my order?

Samples are available on all of our products to present and market to your customers. We can ship directly to you or blind ship to your customers.

Can I sublimate a mug twice?

You can sublimate the mug any times you want. It won’t damage the mug, but remember that the existing image will ghost when it’s reheated. It is great if you want to use the mug for testing printing effect or practicing on sublimation printing.

Can I sublimate on 100% cotton?

Sublimation onto cotton, light and dark, is now possible. Take this chance to expand your portfolio with our high-quality cotton products.

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